Policies, Terms & Conditions

​​Deposit Policy

All of our services require a deposit to secure your appointment with Grant Auto Detailing. This deposit is non-refundable and helps to prevent last-minute cancellations and no-shows. It allows us to cover labor, equipment, and material costs in such situations. If a client needs to reschedule their booking, they must notify Grant Auto Detailing at least 72 hours prior to the scheduled appointment time. If rescheduling is requested after this period, a second deposit will be required for the new appointment. The remaining balance for our services is due upon job completion.

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Rescheduling and Cancellation Policy

If you need to reschedule or cancel your appointment, please contact us at least 72 hours in advance. Failure to do so will result in a second deposit for any rescheduled appointments.

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Pricing Policy

All service prices start at the amount displayed on our website. However, prices may vary due to discounts, promotions, or gift vouchers. Additionally, surcharges may also apply in cases such as, excessive pet hair, heavy staining, excessive sand or mud, excessive rubbish removal etc. These conditions require extra time and labor, necessitating a surcharge. Vehicles in average condition however will be charged the advertised price. If you believe your vehicle may incur a surcharge, we recommend bringing it in at least two business days before your appointment for a formal quote to avoid any unexpected price adjustments.

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Public Holidays and Weekend policy 

A 15% surcharge applies to all appointments scheduled on public holidays and weekends.

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Vehicle collection policy

Once detailing is complete, clients must collect their vehicle from our location between 7:30 AM and 5:30 PM on weekdays only. If a client cannot collect their vehicle within this timeframe, it will be kept overnight at the client's own risk.

Vehicle pickup and drop-off services may be available upon request but will incur an additional fee.